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Terms & Conditions


All activities of Ship My Bag & this website shipmybag.ae are undertaken subject to these Conditions which govern the terms of our service.

1. DEFINITIONS

1.1 The terms "we," "us," and "our" refer to Ship My Bag.

1.2 The term "Goods" refers to items transported through Ship My Bag.

1.3 The term "Customer" refers to the individual using Ship My Bag services.

2. GENERAL CONDITIONS

2.1 Customers agree to Ship My Bag's terms when using its services.

2.2 Ship My Bag may change terms without notice.

2.3 Customers are responsible for staying informed about terms.

3. BOOKING

3.1 Booking is done online.

3.2 Customers must provide accurate details for booking.

3.3 Changes to bookings may incur charges.

4. PAYMENT

4.1 Payments are made online.

4.2 Ship My Bag's charges are displayed during the booking process.

4.3 Customers are responsible for all charges.

4.4 Additional charges apply in certain circumstances.

5. CANCELLATION

5.1 Cancellations are subject to charges.

5.2 Refunds may be offered at Ship My Bag's discretion.

6. PACKAGING, LABELLING, AND COLLECTION

6.1 Customers provide accurate collection information.

6.2 Collections may occur outside chosen dates.

6.3 Guidelines for attaching labels are provided.

6.4 Customers indemnify Ship My Bag for non-delivery or late delivery.

6.5 Proper packaging is essential; certain items are not accepted.

6.6 Customers must save Ship My Bag from liability in specific situations.

6.7 Prompt payment is required.

6.8 Customers pay additional expenses.

6.9 International shipping requires compliance with customs rules.

6.10 Additional items may incur charges.

7. DELIVERY

7.1 Accurate delivery details are crucial.

7.2 Unsuccessful delivery attempts may lead to charges.

7.3 Redirection may incur additional charges.

7.4 Alternative deliveries cease Ship My Bag's liability.

7.5 Specific requirements apply to international deliveries.

7.6 Storage requires suitable packaging.

8. DELAY AND SUBSEQUENT LIABILITY

8.1 Ship My Bag does not guarantee delivery dates.

8.2 Most delays result from customer errors.

8.3 No expenses are paid for delayed holiday baggage.

9. LIABILITY FOR LOSS OR DAMAGE TO A PACKAGE

9.1 Ship My Bag is not liable for loss or damage; customers must ensure proper packaging.

9.2 Couriers handle packages from collection to delivery.

9.3 Non-tracking items require a description within 7 days for potential recovery.

9.4 No liability for unauthorized re-sellers.

10. INSURANCE, LIABILITY, AND DISCRETIONARY COMPENSATION

10.1 Customers must ensure adequate insurance.

10.2 Ship My Bag performs duties with care, diligence, and skill.

10.3 Liability relief applies in specific circumstances.

10.4 Ship My Bag's liability for loss or damage is limited.

10.5 No liability for indirect or consequential loss.

10.6 Discretionary compensation may be offered.

10.7 Compensation limitations and claim procedures apply.

10.8 Claim payments are in AED to a UAE bank account.

11. PROHIBITED ITEMS

11.1 Customers agree to abide by the prohibited items list.

11.2 Sending illegal items is not allowed.

11.3 Restrictions apply to specific goods.

11.4 Dangerous or damaging goods are handled under special arrangements.

11.5 Specific prohibited items are listed.

11.6 Low-value electrical items are sent at the owner's risk.

11.7 Including prohibited items may lead to shipment return.

12. DISCOUNTS

12.1 Ship My Bag offers discounts at its discretion.

12.2 Discounts are displayed clearly in the order summary.

13. REVIEWS

13.1 Genuine customer reviews are hosted, with certain content exclusions.

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